Terms of Service

These Terms of Service ("Terms") govern Your access to and use of the Service provided by Nysonik. By accessing or using our Service, You agree to be bound by these Terms. If You disagree with any part of these Terms, then You may not access the Service.

About the Service

Nysonik is a customer relationship management (CRM) platform that helps businesses manage customer communications and support. The Service includes, but is not limited to:

• Unified inbox for email, social media, and customer conversations
• Customer chat widget for your websites and channels
• Gmail and email integration for sending and receiving messages
• Facebook Messenger and Instagram DM integration for social messaging management
• Campaigns and analytics
• AI-assisted conversation and response features
• Self-service configuration (topics, greetings, widget placement)
• Optional integrations (e.g., e-commerce platforms) where enabled

Interpretation and Definitions

Definitions

For the purposes of these Terms:

• Company (referred to as either "the Company", "We", "Us" or "Our") refers to Nysonik, 6255 N Hollywood Blvd, Suite 150, Las Vegas, Nevada, 89115.
• Service refers to the Nysonik CRM platform, including the Website and all related features: unified inbox, customer chat, email integration, social media messaging integration, campaigns, analytics, AI features, self-service configuration, and any other tools or integrations we provide.
• Website refers to Nysonik, accessible from https://nysonik.com.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
• Account means a unique account created for You to access our Service or parts of our Service.
• Content refers to text, images, or other information that can be posted, uploaded, linked to, or otherwise made available by You through the Service.
• Customer Data means any data about your end-users, customers, or contacts that You provide or that is collected through the Service (e.g., chat conversations, email content, social media messages, form submissions) in the course of using the CRM.

Acknowledgment

These Terms constitute a legally binding agreement between You and the Company. By accessing or using the Service, You acknowledge that You have read, understood, and agree to be bound by these Terms and our Privacy Policy. If You do not agree with these Terms, You must not access or use the Service.

User Accounts

When You create an account with Us, You must provide accurate, complete, and current information at all times. You are responsible for:

• Maintaining the security of Your account and password
• All activities that occur under Your account
• Notifying Us immediately of any unauthorized use of Your account
• Ensuring that any information You provide is accurate and up-to-date

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.

Third-Party Services

Gmail Integration

Our Service integrates with Google Gmail API to provide email management functionality. By connecting Your Gmail account:

• You grant Us permission to access Your Gmail account as described in our Privacy Policy.
• You understand that We will access, read, send, and modify emails on Your behalf.
• You can revoke this access at any time through Your Google Account settings or our Service.
• You are responsible for ensuring You have the right to grant such access.
• You agree to comply with Google's Terms of Service and API Services User Data Policy.

Meta Platform Integration (Facebook & Instagram)

Our Service integrates with the Meta Platform, including Facebook Messenger and Instagram, to provide social media messaging management within the Nysonik unified CRM inbox. By connecting a Facebook Page or Instagram Business Account to our Service:

• You grant Us permission to access your Facebook Page and/or Instagram Business Account as described in our Privacy Policy, including the ability to receive and send messages on your behalf.
• You confirm that You are an authorized administrator of the Facebook Page or Instagram Business Account You are connecting.
• You understand that We will receive incoming Facebook Messenger and Instagram Direct Messages and allow your agents to respond to them through the Nysonik platform.
• You can disconnect your Facebook Page or Instagram Business Account at any time from within the Nysonik platform or directly through your Facebook or Instagram account settings.
• You are responsible for ensuring that your use of the Meta integration complies with all applicable laws, including privacy and data protection laws, and that your end-users are aware their messages may be managed through a third-party CRM platform.
• You agree to comply with Meta's Platform Terms and Meta's Developer Policies.
• You acknowledge that Meta may limit, suspend, or revoke access to platform APIs at any time, which may affect the availability of social messaging features in the Service.

We use Meta platform data exclusively to deliver the CRM inbox functionality described in this Agreement and our Privacy Policy. We do not use Meta platform data for advertising or any purpose beyond providing the Service. For full details on how Meta platform data is collected, stored, and deleted, please review our Privacy Policy.

Nysonik is an independent service provider and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. Facebook, Messenger, and Instagram are trademarks of Meta Platforms, Inc.

Third-Party Services Generally

The Service may contain links to third-party websites or services not owned or controlled by Us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge that We shall not be responsible or liable for any damage or loss caused by Your use of any third-party services.

Acceptable Use

You agree not to use the Service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate Our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To collect or track the personal information of others without authorization
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of the Service
• To violate the terms of any third-party platform integrated with the Service, including Meta Platform Terms

Customer Data and Your Responsibilities

When You use the CRM to manage conversations, emails, social media messages, or other data about your end-users or customers, that Customer Data is processed by Us on Your behalf to provide the Service. You are responsible for:

• Ensuring You have the right to collect and process Customer Data and to instruct Us to process it.
• Complying with applicable privacy and data protection laws (e.g., notice, consent, retention) for such data.
• Using the Service in a manner consistent with Your own privacy policy and legal obligations.
• Ensuring your use of social media integrations complies with the terms and policies of the respective platforms (Meta, Google, etc.).

We process Customer Data only as necessary to provide, support, and improve the Service, in accordance with our Privacy Policy and applicable agreements.

Content

You retain ownership of any Content You submit, post, or display through the Service. By submitting Content, You grant Us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and distribute such Content solely for the purpose of providing and improving the Service.

You are responsible for ensuring that any Content You provide does not violate any third-party rights or applicable laws.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without Our prior written consent.

Termination

We may terminate or suspend Your account immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, Your right to use the Service will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

Disclaimer

The Service is provided on an "as is" basis. To the fullest extent permitted by law, the Company excludes all representations and warranties relating to the Service and does not guarantee that the Service will be available, uninterrupted, secure, or error-free.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages resulting from Your use or inability to use the Service, unauthorized access to Our servers, or any interruption or cessation of transmission to or from the Service.

Governing Law

These Terms shall be governed by the laws of the State of Nevada, United States, without regard to its conflict of law provisions.

Changes to These Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, We will provide at least 30 days notice prior to any new terms taking effect. By continuing to access or use Our Service after revisions become effective, You agree to be bound by the revised terms.

Contact Us

If you have any questions about these Terms of Service, You can contact us:

• By email: nysonik@nysonian.com
• By visiting: https://nysonik.com/terms-and-conditions

Our Privacy Policy and Vulnerability Disclosure Policy are part of our commitment to transparency and security.